ASUS Warranty Policy

A Limited Warranty is offered on Server products. This Limited Warranty does not cover any software applications or programs; non-ASUS products or non-ASUS branded peripherals.

ASUS guarantees that the ASUS Server Products that you have purchased are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts from the date of purchase. Your sales receipt, showing the date of purchase, is the proof of your purchase date. You may be required by your Purchase Site or ASUS Authorized service Providers to present the proof of purchase as a condition of receiving warranty service. You are entitled to a hardware warranty service if a repair is required within the Limited Warranty Period.

During the Limited Warranty Period, ASUS will, at its sole discretion, repair or replace any defective component. All spare-parts or module removed under his Limited Warranty become the property of ASUS.

Exclusions from this Limited Warranty Service

ASUS does not guarantee uninterrupted or error-free operation of this product. Any technical or other support provided for the product under warranty, such as assistance via telephone with "how-to" questions and those regarding product setup and information, being provided without warranties of any kind. The warranty only covers failures or malfunctions occurred in normal use conditions during the warranty period, as well as for any material or workmanship defect.

Limitations of Warranty:

1. Any damage caused by the owner's misuse or unauthorized third-party repairs.

2. Any changes, erasure, or tampering of the serial numbers.

3. Any damage caused by accidents, disasters, misuse, neglect, improper maintenance, or non-standard operating conditions.

4. Any damage caused by external electrical issues or accidents.

5. Any use of the product outside the operation or storage guidelines specified in the User's Manual.

6. Any damage caused by parts not approved or provided by ASUSTeK.

7. Any damage caused by third-party software or viruses.

8. Any potential loss of software or data during repair or replacement services.

Returning a Server Product to your Purchase Site or an ASUS Authorized Service Provider during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your product, the Service Centre reserves the right to check the validity of your warranty and your request for warranty service.

Neither ASUS, ASUS Service Centre, ASUS Authorized Service Provider, nor your reseller are responsible for any of your confidential, proprietary or personal information contained in the product which you return to ASUS, ASUS Server Service Centre or ASUS Authorized Service Provider for any reason. You should remove all such information from the product prior to its return.

ASUS Server Service Centre or ASUS Authorized Service Provider is not responsible for damage or loss of any personal data, programs, or removable storage media. ASUS is not responsible for the restoration or reinstallation of any data or programs other than software installed by ASUS when the product was manufactured.

For further information, we kindly direct you to the Servicer Warranty document located at the bottom of this page.