Customers seeking warranty service must first obtain a Return Material Authorization (RMA) number by contacting ASUS. To facilitate this process, customers must provide proof of purchase date, invoice number, product model name, serial number, and a comprehensive description of the reason for the return.

The RMA process is subject to the terms and conditions of the ASUS Warranty Policy, which Customers are encouraged to review carefully. Issuance of an RMA number does not guarantee that warranty service will be provided and is contingent upon ASUS's inspection and verification of the warranty claim.

Onsite Service (OSS)

ASUS offers onsite service (OSS) for select server products under warranty when certain conditions are met. Onsite service entails an ASUS-authorized technician providing hardware repair services at the customer's location, provided that the issue is covered under the applicable warranty and cannot be resolved remotely.

Eligibility and activation for onsite service may vary depending on the specific server model, customer location, and warranty purchased. Customers are advised to review their warranty documentation or contact ASUS support for full details on the eligibility and activation process.

The response time and scope of onsite service are governed by the level of warranty service purchased. Limitations apply, and onsite service typically does not extend to software issues, external accessories, or non-hardware-related problems. Service areas for onsite support may also be limited.

Customers may have the option to purchase extended warranties or Warranty Extension Packages (WEP) to enhance or prolong their service coverage. It is the customer's responsibility to understand the specifics of their warranty, including coverage, response times, and any additional options.

If the Technician determines that the product falls outside the scope of coverage, including but not limited to damages caused by the customer, as specified in the "Exclusion from this limited Warranty Service" section of the warranty card, the Customer will be provided with a list of charges. OSS will only be provided upon receipt of payment. If the Customer elects not to proceed with the repair, they will be responsible for any expenses already incurred by ASUS, including but not limited to on-site technician visits, testing, and debugging.

Advance Replacement Service (ARS)

The Advance Replacement Service (ARS) is available for ASUS server products under warranty and allows for the shipment of a replacement unit prior to the return of the defective product, minimizing operational downtime.

Eligibility for ARS is conditional upon the product's warranty terms and regional availability. The request process involves remote troubleshooting by ASUS to verify hardware failure. Approval of advance replacement requests is at ASUS's discretion, based on warranty coverage and confirmation of the defect.

Customers are responsible for returning the damaged parts to ASUS within the requested time frame. Failure to return the defective parts, or returning parts with customer-induced damage, may result in additional charges.

Replacement units will carry the remainder of the original product's warranty. Complete terms, including return conditions and the handling of components, are specified in the ASUS Warranty Card.

For accurate and detailed information regarding ARS for specific server products, customers are advised to contact ASUS support.

Warranty Period Table