[Desktop] Customer Induced Damage (CID) criteria
Update : 2024/08/12 11:05
[Desktop] Customer Induced Damage (CID) criteria
ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If damage is caused by the following factors, warranty service will not be provided.
For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.
Note: ASUS authorized service centers may offer services for replacing CID (Customer Induced Damage) parts. If a customer requests CID repairs, both parts and labor will be charged. For more information, please contact an ASUS authorized service center.
Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.
Motherboard and its component
Liquid intrusion and water stains on the Printed Circuit Board (PCB)
Oxidation on the Printed Circuit Board (PCB), such as verdigris
Rust or Corrosion on the Printed Circuit Board (PCB)
Deformation or warping of the Printed Circuit Board (PCB)
Cracks or damage to the Printed Circuit Board (PCB)
Scratches or abrasions on the Printed Circuit Board (PCB) surface, affecting solder points, copper tracks, traces, or screw holes
Note: Slight scratches are observed on the circuit board within the memory and solid-state drive installation zones. Furthermore, these slight surface abrasions on the circuit board do not exceed 20 millimeters in length, and the scratches have not resulted in damage to the copper foil, traces, or components. If the device is still under warranty and the scratch does not affect the functionality, then it is covered by the warranty.
Damage to components on the Printed Circuit Board (PCB), including misalignment or incorrect parts, detachment, or absence
Damage, detachment, or absence of soldered components on the Printed Circuit Board (PCB)
Connector damage, detachment, or absence on the Printed Circuit Board (PCB)
Jumper wires on the Printed Circuit Board (PCB)
CPU pins / CPU socket on the motherboard bent or damaged
Outer Surface (Case)
Impact damage or scratches on the outer surface
Dents on the outer surface
Cracks or breakage on the outer surface
Intrusion of foreign objects, including liquids
Power Supply
Separation or deformation of the power supply casing
Damage or breakage to the power supply cables
Power supply casing rusted or moldy
Memory Module
Impact damage, deformation, or destruction to the memory module's circuit board, including the gold fingers or pins
Graphic Card
Impact damage, deformation, or destruction to the graphic card’s circuit board, including the gold fingers or pins
Thermal Module
Damage or breakage to the fan module/blades
Liquid intrusion or water stains on the thermal module
Hard Drive
Impact damage, deformation, or destruction to the surface of the hard drive
Damage to the hard drive's air-tight pore
Impact damage, deformation, or destruction to the hard drive's circuit board
Impact damage, deformation, or destruction to the hard drive's connector
Loose or worn screws on the hard drive
Use of non-original screws on the hard drive
Solid-State Drive (SSD)
Impact damage, deformation, or destruction to the SSD's circuit board, including the gold fingers or pins
I/O port
Includes all external connection ports such as USB, Ethernet, charging ports, HDMI, DisplayPort, audio jacks, etc.
Breakage or detachment of the plastic flaps (tongue parts) on I/O ports
Broken or bent pins on I/O ports
Deformation, cracks, or breakage in the appearance of I/O ports
Oxidation of I/O ports
Optical Disc Drive (ODD)
Impact damage, deformation, or destruction to the surface of the ODD
ODD’s tray deformed, damaged, or detached
ODD’s belt broken
Note: If the device is still under warranty and the ODD’s belt is still inside the machine, then it is covered by the warranty.
ODD’s connector impact damaged, deformed, or damaged
Notice
Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service.
This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.
