[Motherboard]Troubleshooting-Audio with no sound

If the integrated Audio playback with no sound issue but the speaker works well on other system

Please troubleshooting by following below setups

Content：

Confirm the Audio playback output device

Confirm the speaker or headphone is detected or not

Confirm Audio driver in operate system

Confirm Audio controller in BIOS setup

(Below ROG STRIX X670E-E GAMING WIFI for example)

Confirm the Audio playback output device

1.Confirm whether the Audio icon is mute or not. If it's mute, left click the Audio icon and set to on as below picture

2. Confirm the output device matches with your Audio device. (For example ,you insert Speaker, please select Speakers(Realtek(R) Audio))

Back to content

Confirm the speaker or headphone is detected or not

1. Confirm whether the speaker being inserted to the correct port as below picture

2. Open [Realtek Audio Console] AP and click [Device advanced settings]. Confirm if [Front Speaker Out] was detected as below picture

3. If the headphone is connected to the front panel , refer to below picture

4. Open [Realtek Audio Console] AP and click [Device advanced settings]. Confirm [Headphone] is detected as below picture：

Back to content

Confirm Audio driver in operate system

1. Right click Windows startup menu and select [Device Manager] as below picture

2. Confirm [Realtek USB Audio] driver was installed or not

3. Click [Realtek USB Audio] and click [Driver] and confirm whether the driver version shows as below picture

4. If you don't install driver or the driver installed is not the latest version, please install the latest version by this FAQ: How to install motherboard drivers and utilities?

Back to content

Confirm Audio controller in BIOS setup

1. Power on the system and press <Delete> key to enter BIOS [EZ Mode] as below picture

2. Press <F7> key and go to [Advanced Mode] as below picture

(If you enter BIOS [Advanced Mode)] directly , and then no need to press <F7> key again)

3. Click [Advanced] page and select [Onboard Device Configuration] option as below picture

4. Confirm [USB Audio Controller] option is Enabled

    If [USB Audio Controller] option is Disabled, please manually set to Enabled and then press <F10> key to save.

Back to content

Q & A

Q：How to set up Audio I/O connections setting and Audio 2, 4, 5.1 or 7.1-channel configuration?

A: Please refer to FAQ：Audio I/O connections setting and Audio 2, 4, 5.1 or 7.1-channel configuration

Notice

Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service.
This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.