※ The ROG Ally does not have a keyboard, so you need to connect an external USB-C DONGLE to access MyASUS in WinRE with an external keyboard.
(1) After pressing the power button of your computer, quickly press F12 several times to enter [Choose an option] Interface. Click [Troubleshoot] then click [MyASUS in WinRE]. Function key required may vary depending on PC model. Some models use the F9 key instead.
From within Windows-Click Start, then click Power, then press and hold the Shift key while clicking Restart. Your PC will shut down and then reboot into WinRE. Once you are in WinRE, select MyASUS in WinRE.
If MyASUS in WinRE is not found when opening this interface, the computer does not support this function.
※ If you have enabled the Bitlocker function, please go to this article [Q&A-Q9]to continue reading.
(2) If you are entering MyASUS in WinRE for the first time, the Privacy Notice pop-up window may appear, please click [Agree].
Before performing Cloud Recovery, read the following instructions carefully:
Cloud Recovery will restore the storage device where the operating system is stored to its original state, that is, all data on the storage device will be erased.
If your computer cannot enter Windows and you have important data that has not been backed up, please contact ASUS Service Center for help.
Before running the Cloud Recovery, click [Update] to update MyASUS in WinRE to the latest version.
(1) Click ①[Cloud Recovery].
If the following screen appears after you click [Cloud Recovery], it means that your computer's Cloud Recovery service has expired. Click [Continue] to use the Cloud Recovery function normally. The computer operating system and driver are the factory default versions.
If you want to use the latest version of the operating system or driver, please enter the operating system and manually update the operating system and driver to the latest version.
※ If the computer uses the Cloud Recovery function during the service period, the computer's operating system and driver will be restored to the latest version.
(2) Cloud Recovery requires network support. Select ②[Wireless network] and click ③[OK]. (Cloud Recovery supports LAN network connections. If your computer does not have an RJ45 interface, you will need to use ASUS's RJ45 to USB Dongle. Currently non-ASUS RJ45 to USB Dongle may not be supported because of compatibility)
(3) Enter the wireless network ④[password] and click ⑤[Connect].
(4) You will be asked if you need to back up your files first, click ⑥[OK]. If you don't need to back up your data, click Cancel and go to 3-(8) article to continue reading.
※ If you have enabled the Bitlocker function, please go to this article [Q&A-Q9]to continue reading.
(5) Click your ⑦[External Storage Device], and then click ⑧[OK].
(6) Click ⑨[File] that you want to back up, and then click ⑩[OK]. Do not remove external storage devices or remove power sources while backing up data.
(7) Backup progress complete, click ⑪[Next].
(8) Backup complete. Do you want to reset the whole system back to its default settings? Click ⑫[OK] and the system will automatically download the files that the computer needs to install from the cloud.
Please note: When you click OK, Cloud Recovery will restore the storage device where the OS is stored to its original state, which means that all data on the storage device will be erased, regardless of whether you partition the storage device or not.
If your computer won't be able to access Windows and you have important data that hasn't been backed up yet, please contact the ASUS Service Center for help.
(9) The Cloud Recovery program starts, please keep the network connected and do not remove the power, this process will take about 1~3 hours, depending on your network quality and computer configuration.
During this time, it is normal that the computer may restart several times or have a black screen. Please do not operate the computer, be patient.
(10) Cloud Recovery succeeds and your computer has been restored to factory condition.
If your computer is unable to complete Cloud Recovery, please contact the ASUS Service Center for help.
Q1: What happen if Cloud Recovery stops due to slow or unstable internet connection?
A1: When your computer loses its internet connection, you will be returned to the initial page of Cloud Recovery and you will need to re-execute Cloud Recovery. If your Internet connection is unstable and you can't perform Cloud Recovery, it is recommended that you send your computer to repair center.
Q2: The process for recovery will be totally unattended from start to end?
A2: Yes, you can take care of other things when the Cloud Recovery progress starts, so be patient and wait for the Cloud Recovery to end.
Q3: Will Cloud Recovery change the HDD or SSD partition?
A3: Yes, Cloud Recovery restores your storage device to its original state, regardless of whether the storage device has partitions or not. So before you start Cloud Recovery, back up your storage device data first.
Q4: If my computer has two or more storage devices, will the data in these storage devices be deleted?
A4: If your computer has two or more storage devices, using the Cloud Recovery function in MyASUS in WinRE will only delete the data in the storage device where Windows is stored.
Q5: Can I install Windows on the storage device I purchased using the Cloud Restore feature? (Non-computer original storage device)
A5: Because Cloud Recovery within MyASUS in WinRE feature is installed in storage device, you cannot use it after you replace the storage device. You can install the Windows using the Cloud Recovery feature in MyASUS in UEFI, click on: [Notebook] Cloud Recovery within MyASUS in UEFI - Introduction
Q6: Under what circumstances is it recommended to perform the Cloud Recovery function?
A6: You can use Cloud recovery to restore your computer to default settings:
When you can't enter Windows and there's no way to fix it.
When replacing a Windows storage device.
When you want to completely restore your computer to Default Settings.
Q9: What should I do if I have enabled Bitlocker and want to back up my files?
A9: You need to unlock it with a Bitlocker recovery key.
(1) In [Troubleshooting], click [MyASUS in WinRE], the following screen will be displayed, please click [Skip this drive] first.
(2) Before backing up the file, the following screen will be displayed, click [YES].
※ If you do not need to back up, click [Cancel] to skip.
(3) Please scan the QR Code with your device, or click https://aka.ms/myrecoverykey to log in to your Microsoft account to get the Bitlocker recovery key, and then unlock it for backup.
Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service. This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.
