Close

Contact

[Notebook/DT/AIO] Troubleshooting - The sparkling (broken) display while using Office programs, Chrome, and Edge browser

Update : 2022/10/05 15:01

[Notebook/DT/AIO] Troubleshooting - The sparkling (broken) display while using Office programs, Chrome, and Edge browser

Table of Contents:

 

Microsoft Office (Word, Excel, Outlook, etc.) program

Note: You need to separately set up for each Office program. (The following takes Excel program as a reference.)

  1. Execute the Office program, and then select [file] at the upper-left corner①.
  2. Select [Options]②.
  3. Select [Advanced]③, select the box to [Disable hardware graphics acceleration] in the Display section④, and then click [OK]⑤. The hardware graphics acceleration will be disabled.

 

If you can’t find the Disable hardware graphics acceleration option in Office programs via the above method, refer to the following way to disable it:

  1. Press Windows logo key + R on the keyboard to open Run app, enter [regedit]① and then select [OK]②.
  2. After opening Registry Editor, under the left-hand pane, navigate to one of the following registry keys depending on your Office version.
    Office 2010: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Graphics
    Office 2013: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Graphics
    Office 2016 / 2019: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Graphics

    If the Graphics key doesn’t exist, you need to create it manually. Right-click the [Common] key③, select [New]④ and then select [Key]⑤.

    After adding Key, rename it as [Graphics]⑥.
  3. Select the Graphics key and right-click anywhere on the right-hand pane, select [New]⑦ and then select [DWORD (32-bit) Value]⑧.
  4. After adding DWORD (32-bit) Value, rename it as [DisableHardwareAcceleration]⑨.
  5. Double-click DisableHardwareAcceleration⑩, change Value data from 0 to 1⑪ and then select [OK]⑫.
  6. Close Registry Editor and restart your PC to apply the changes. The hardware graphics acceleration will be disabled.

 

Google Chrome browser

  1. Execute Google Chrome browser, click the [More] icon at the upper-right corner①, and then select [Settings]②.
  2. Select [System] under the Advanced section③, and then turn [Use hardware acceleration when available] as Off④. The hardware graphics acceleration will be disabled. 

 

Microsoft Edge browser

  1. Execute Microsoft Edge browser, click the [More] icon at the upper-right corner①, and then select [Settings]②.
  2. Select [System]③, and then turn [Use hardware acceleration when available] as Off④. The hardware graphics acceleration will be disabled.

 

If your problem is not worked out with above solution and information, please contact ASUS customer service center for further information.

Notice

Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service.
This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.