[Motherboard] How to fix the cable network problems of Motherboard – Troubleshooting
Update : 2024/05/26 08:13
[Motherboard] How to fix the cable network problems of Motherboard – Troubleshooting
We have to check whether the problems are caused either by Motherboard or by internet equipment (modem/Internet cable/wireless share device) or internet service vendors before we solve the Internet problem.
This troubleshooting only offers the solution to internet dysfunction caused in Motherboard.
For other inquiry about internet equipment / service, please contact the vendors for further information.
Note : The motherboard has Windows 10 installed Note : Desktop has Windows 10 installed
Assume that you keep both Motherboard (A) & PC (B), and connect them to the internet network by wired network, instead of wireless internet:
Both (A) & (B) cannot connect to Internet -> Problems usually result from internet facilities or internet service vendors
(A) cannot connect to internet but (B) is able to connect -> Please refer to the solution below
Intel Ethernet port LED Indications
*Please refer to the model manual for different models.
You might experience the following problems regarding cable network.
a. Check whether there is anything stuck in the port for the network cable. If there is, this might create a poor connection for the network cable.
b. Check whether the latch in the internet cable port is broken. If so, the broken latch might make the cable loose. If it's found to be loose, try and test with a new internet cable.
c. Click [Start menu](1), then click [Settings](2).
d. Select [Network & Internet] (3), then click [Network and Sharing Center] (4).
e. Click [Change adapter settings](5). If it shows [Network cable unplugged] as the below image, it mostly means the network cable is not well connected. Please plug it in tightly or replace with a new network cable and try again
**Tips: Please check both the [network cable from the modem to the network hub] and the [network cable from the network hub to the network port on the laptop] are well connected.
a. Right-click [Start menu](1), then click [Device Manager](2).
b. Check whether the Network adapters appear with exclamation mark
The wording in [green square] of below image shows the normal working of network adapter, while the one in [red square] with exclamation mark shows abnormal working of network adapter.
If there is exclamation mark on the device, you can download the latest driver for Network adapter on the ASUS support site and install.
No exclamation mark on Device Manager means normal working of network adapter. The network problem might be caused by system settings or other internet facilities.
a. Click [Start menu](1), then click [Settings](2).
b. Select [Network & Internet](3), and check basic network information.
c. If it shows [No Internet access], you can click and conduct [Troubleshooting](4) for internet issue in Windows.
If you fail to connect to internet by browser but the chatting app is working normally, you can try to reset / default the browser to solve this issue.
a. Take Internet Explorer 11 (IE11) for example. Click the [Gear sign](1) on the right top corner and choose [Internet Options](2).
b. Choose [Advanced](3) and click [Reset](4) to proceed.
Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service. This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.
