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Update : 2024/07/08 17:28
[Windows 11/10] Troubleshooting - USB Functionality Issues
Applicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld, Motherboard, MiniPC, NUC,
If you experience USB (Universal Serial Bus) connection problems, such as hubs, flash drive, and printers etc. Please refer to the following troubleshooting steps.
If the problem persists, please continue the next troubleshooting step.
Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version on your PC. Here you can learn more about:
How to update the BIOS version in Windows system
How to use EZ Flash to update the BIOS version
(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)
For executing Windows update and drivers update, here you can learn more about:
How to update drivers via System Update in MyASUS
If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
If the USB problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.
If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about: How to reset the system.
If your problem is not worked out with above solution and information, please contact ASUS customer service center for further information.
Notice
Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service.
This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.