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Update : 2024/07/05 10:19
[Windows 11/10] Troubleshooting - Unable to Wake Up from Sleep or Hibernate Mode
Applicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld, Motherboard, Graphics card, LCD Monitor, MiniPC, NUC
If you experience that the device does not wake up from Sleep or Hibernate mode, please connect an AC adapter and make sure the battery charge indicator is ON (The below takes the laptop as illustrated.), then click the Power Button to wake up the device. (If the device goes into Sleep mode for a long time, it will transfer the power status from Sleep to Hibernate mode and you can only resume the system by clicking the Power button.)
If the problem persists after that, please press and hold the Power button for 15 seconds to force shut down, then restart the device and refer to the following solutions.
Please go to the corresponding instruction based on the current Windows operating system on your device:
Remove accessories and Update BIOS / Windows packages / drivers to the latest version
System diagnosis for Hardware check
Execute MyASUS system diagnosis for Hardware check, here you can learn more about MyASUS System Diagnosis.
Note: If there is no System Diagnosis tab in MyASUS that means your device does not support this function. Here you can learn more about Why can I only see the partial features in the MyASUS app.
If the problem persists, please continue to the next chapter for troubleshooting.
Restore BIOS settings
The device does not wake from sleep or hibernate mode, which the modified BIOS may cause. Therefore, try to reset BIOS to default settings.
Here you can learn more about How to restore BIOS settings. (For desktop products, please refer to [Motherboard/Desktop] How to restore BIOS setting.)
If the problem persists, please continue to the next chapter for troubleshooting.
Enable the keyboard to wake the device
Troubleshooting through Windows Power Troubleshooter
Re-enabling Hibernate functionality via Command Prompt
Restore the system from restore point
If the problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the device to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system.
If the problem persists, please continue to the next chapter for troubleshooting.
Reset the system
If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the device to back to its original configuration. Here you can learn more about: How to reset the system.
If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. CLICK HERE!
Remove accessories and Update BIOS / Windows packages / drivers to the latest version
System diagnosis for Hardware check
Execute MyASUS system diagnosis for Hardware check, here you can learn more about MyASUS System Diagnosis.
Note: If there is no System Diagnosis tab in MyASUS that means your device does not support this function. Here you can learn more about Why can I only see the partial features in the MyASUS app.
If the problem persists, please continue to the next chapter for troubleshooting.
Restore BIOS settings
The device does not wake from sleep or hibernate mode, which the modified BIOS may cause. Therefore, try to reset BIOS to default settings.
Here you can learn more about How to restore BIOS settings. (For desktop products, please refer to [Motherboard/Desktop] How to restore BIOS setting.)
If the problem persists, please continue to the next chapter for troubleshooting.
Enable the keyboard to wake the device
Troubleshooting through Windows Power Troubleshooter
Re-enabling Hibernate functionality via Command Prompt
Restore the system from restore point
If the problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the device to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system.
If the problem persists, please continue to the next chapter for troubleshooting.
Reset the system
If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the device to back to its original configuration. Here you can learn more about: How to reset the system.
If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. CLICK Below!
Notice
Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service.
This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.