If you experience the sound problems of ASUS products, such as Speakers/Microphones are not working, no sound, sound is muffled, intermittent, or crackling/popping, etc. Or, Speakers/Microphones problems occur in a virtual meeting or online learning, such as Microsoft Teams, Skype, Google Meet, Google Classroom, Zoom, or other communication apps. Please refer to the following solutions. (For communication apps, please check the input/output device settings are correct as well.)
Note: If you experience that the sound is so loud, soft, or no sound when using a specific application, please refer to the Q1 in Q & A chapter.
To provide you more detailed instruction, you can also click ASUS YouTube video link below to know more about How to fix the Sound (Speakers/Microphone) problems
Before troubleshooting, please make sure proper connection of External Speaker, Microphone, or Earphone if used.
Note: If you encounter audio issues when connecting external speakers or microphones to your ASUS product, it is recommended to first try connecting different external devices to your ASUS product to ensure that the audio functions correctly. Additionally, it is advisable to consult the installation documentation provided by the manufacturer of the external device to ensure proper connection and installation of drivers or software.
One of the designs has the Earphone and External Microphone made as two separate jacks. (The green marked is Earphone jack, and the red marked is External Microphone jack.)
The Earphone jack supports regular Earphone plug, or the ones commonly used on the smartphones called headsets (or earsets). However, plugging the Earphone plug into Microphone jack does not work.
The other design is to have the Earphone/Microphone combined into a single hybrid jack.
The jack supports regular earphone plug, or the ones commonly used on the smartphones called headsets (or earsets).
The types of Earphone/Microphone jacks design may be different based on different models, please refer to the User Manuals.
If you use an external microphone, please connect it to MIC IN port (usually is pink). If you use an external speakers, please connect it to LINE OUT port (usually is green).
The types of Microsoft/Speakers design may be different based on different models, please refer to the User Manuals.
Access the BIOS setup screen on the device. When the device is not powered on, press and hold the [F2] key on the keyboard, then press the power button to turn on the device. Keep holding the [F2] key until the BIOS setup screen appears, then release the [F2] key. Learn more about How to enter the BIOS setup screen. Note: For some older desktop models, you may need to press and hold the [Del] key during startup to access the BIOS configuration screen. Note: For gaming handhelds, press and hold the [Volume Down] button and then press the power button.
Regularly updating BIOS, Windows, and drivers can enhance system stability and performance. Ensure that your device is using the latest versions. Learn more about updating BIOS:
Type and search [Sound settings] in the Windows search bar①, then click [Open]②.
Select the correct speaker device in the section of [Choose where to play sound]③.
Check if the speaker volume set to mute mode. Scroll the page to the bottom, and then click [More sound settings]④.
Select [Playback] tab⑤, then select [your speaker device]⑥ and click [Properties]⑦.
Select [Levels] tab⑧, use the slider bar to adjust volume level and check if it [does not set to mute mode]⑨, then click on [OK]⑩ to save. (Mute mode: )
If the problem persists, please continue the next troubleshooting step.
Type and search [Device Manager] in the Windows search bar①, then click [Open]②.
Check the arrow next to [Audio inputs and outputs]③, then right-click [your speaker device]④ and select [Enable device]⑤. If the [Enable device] option does not display that is meant the speaker function is enabled already, please continue to the next step.
Right-click [your speaker device]⑥, then select [Uninstall device]⑦.
Click [Uninstall]⑧.
After uninstalling the speakers, please click [Action]⑨ and select [Scan for hardware changes]⑩. The system will reinstall the speakers, and the device will display in the Audio inputs and outputs category.
If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the [Audio] driver, here you can learn more about How to search and download drivers. Note: The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.)
If the problem persists, please continue the next troubleshooting step.
If the speakers problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the device to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.
If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the system to back to its original configuration. Here you can learn more about How to reset the system.
If you use the internal microphone, check it is not covered by anything
Normally, the Microphone is located on either side of the camera. The position of the microphone may vary slightly depending on the model. Please refer to the User Manual for detailed information.
Access the BIOS setup screen on the device. When the device is not powered on, press and hold the [F2] key on the keyboard, then press the power button to turn on the device. Keep holding the [F2] key until the BIOS setup screen appears, then release the [F2] key. Learn more about How to enter the BIOS setup screen. Note: For some older desktop models, you may need to press and hold the [Del] key during startup to access the BIOS configuration screen. Note: For gaming handhelds, press and hold the [Volume Down] button and then press the power button.
Regularly updating BIOS, Windows, and drivers can enhance system stability and performance. Ensure that your device is using the latest versions. Learn more about updating BIOS:
Type and search [Device Manager] in the Windows search bar①, then click [Open]②.
Check the arrow next to [Audio inputs and outputs]③, then right-click [your microphone device]④ and select [Enable device]⑤. If the [Enable device] option does not display that is meant the microphone function is enabled already, please continue to the next step.
Right-click [your microphone device]⑥, then select [Uninstall device]⑦.
Click [Uninstall]⑧.
After uninstalling the microphone, please click [Action]⑨ and select [Scan for hardware changes]⑩. The system will reinstall the microphone, and the device will display in the Audio inputs and outputs category.
If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the driver, here you can learn more about How to search and download drivers. If you use the internal microphone, please download and install the [Camera] driver because the Internal Microphone is integrated with Camera. If you use the external microphone, please download and install the [Audio] driver. Note: The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.
If the problem persists, please continue the next troubleshooting step.
If the microphone problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the device to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.
If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the system to back to its original configuration. Here you can learn more about How to reset the system.
A2: For the standard ASUS Notebook, most models have a built-in ICE Audio Wizard application and you can use it to enhance the audio. Here you can learn more about ICE Audio Wizard (ICE Sound) - Introduction.
For the Gaming Notebook, because the audio application may various, you can refer to the following application introduction based on which one is installed on your computer:
A4: If your device has built-in speakers and you still find the sound not meeting expectations after following the troubleshooting methods provided in this article, the main reason may lie in considerations of the built-in speaker's design, including hardware limitations, power management, and sound quality, among other factors.
If you desire a louder sound experience, you may consider using external speakers.
Access the BIOS setup screen on the device. When the device is not powered on, press and hold the [F2] key on the keyboard, then press the power button to turn on the device. Keep holding the [F2] key until the BIOS setup screen appears, then release the [F2] key. Learn more about How to enter the BIOS setup screen. Note: For some older desktop models, you may need to press and hold the [Del] key during startup to access the BIOS configuration screen. Note: For gaming handhelds, press and hold the [Volume Down] button and then press the power button.
Regularly updating BIOS, Windows, and drivers can enhance system stability and performance. Ensure that your device is using the latest versions. Learn more about updating BIOS:
Type and search [Sound settings] in the Windows search bar①, then click [Open]②.
Select the correct speaker device in the section of [Choose your output device]③.
Check if the speaker volume set to mute mode. Click [Sound Control Panel]④ in the sound settings.
Select [Playback] tab⑤, then select [your speaker device]⑥ and click [Properties]⑦.
Select [Levels] tab⑧, use the slider bar to adjust volume level and check if it [does not set to mute mode]⑨, then click on [OK]⑩ to save. (Mute mode: )
If the problem persists, please continue the next troubleshooting step.
Type and search [Device Manager] in the Windows search bar①, then click [Open]②.
Check the arrow next to [Audio inputs and outputs]③, then right-click [your speaker device]④ and select [Enable device]⑤. If the [Enable device] option does not display that is meant the speaker function is enabled already, please continue to the next step.
Right-click [your speaker device]⑥, then select [Uninstall device]⑦.
Click [Uninstall]⑧.
After uninstalling the speakers, please click [Action]⑨ and select [Scan for hardware changes]⑩. The system will reinstall the speakers, and the device will display in the Audio inputs and outputs category.
If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the [Audio] driver, here you can learn more about How to search and download drivers. Note: The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.)
If the problem persists, please continue the next troubleshooting step.
If the speakers problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the device to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.
If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the system to back to its original configuration. Here you can learn more about How to reset the system.
If you use the internal microphone, check it is not covered by anything
Normally, the Microphone is located on either side of the camera. The position of the microphone may vary slightly depending on the model. Please refer to the User Manual for detailed information.
Access the BIOS setup screen on the device. When the device is not powered on, press and hold the [F2] key on the keyboard, then press the power button to turn on the device. Keep holding the [F2] key until the BIOS setup screen appears, then release the [F2] key. Learn more about How to enter the BIOS setup screen. Note: For some older desktop models, you may need to press and hold the [Del] key during startup to access the BIOS configuration screen. Note: For gaming handhelds, press and hold the [Volume Down] button and then press the power button.
Regularly updating BIOS, Windows, and drivers can enhance system stability and performance. Ensure that your device is using the latest versions. Learn more about updating BIOS:
Type and search [Device Manager] in the Windows search bar①, then click [Open]②.
Check the arrow next to [Audio inputs and outputs]③, then right-click [your microphone device]④ and select [Enable device]⑤. If the [Enable device] option does not display that is meant the microphone function is enabled already, please continue to the next step.
Right-click [your microphone device]⑥, then select [Uninstall device]⑦.
Click [Uninstall]⑧.
After uninstalling the microphone, please click [Action]⑨ and select [Scan for hardware changes]⑩. The system will reinstall the microphone, and the device will display in the Audio inputs and outputs category.
If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the driver, here you can learn more about How to search and download drivers. If you use the internal microphone, please download and install the [Camera] driver because the Internal Microphone is integrated with Camera. If you use the external microphone, please download and install the [Audio] driver. Note: The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.
If the problem persists, please continue the next troubleshooting step.
If the microphone problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the device to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.
If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the system to back to its original configuration. Here you can learn more about How to reset the system.
A2: For the standard ASUS Notebook, most models have a built-in ICE Audio Wizard application and you can use it to enhance the audio. Here you can learn more about ICE Audio Wizard (ICE Sound) - Introduction.
For the Gaming Notebook, because the audio application may various, you can refer to the following application introduction based on which one is installed on your computer:
A4: If your device has built-in speakers and you still find the sound not meeting expectations after following the troubleshooting methods provided in this article, the main reason may lie in considerations of the built-in speaker's design, including hardware limitations, power management, and sound quality, among other factors.
If you desire a louder sound experience, you may consider using external speakers.
If your problem remains unresolved, please contact ASUS customer support for further assistance.
Notice
Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted. Please directly contact or inquire the sources if there is any further question and note that ASUS is neither relevant nor responsible for its content/service. This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions.
ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.
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, it means that is in mute mode currently. Click the mute icon again to turn on the volume.
, it means that is in mute mode currently. Click the mute icon again to turn on the volume.